Silk Membership Terms and Conditions

These terms explain Silk Skin Spa memberships for regular skin maintenance, wellness and beauty treatments. Read them with your individual treatment plan, payment schedule, Silk’s booking policy and the applicable Aglow Member Agreement before joining. All monetary amounts are in New Zealand dollars.

1 Your individual membership

Your plan sets out the included treatments and quantities, treatment prices, any discounts, applicable perks, payment amounts and frequency, and membership start and end dates. Membership payment terms range from 4 to 12 months. Your treatment schedule and payment schedule are agreed at setup and may have different completion dates.

Treatment prices within your agreed plan are fixed for its term. Additional treatments and products are charged separately unless included in your plan. Any agreed changes to inclusions, price or dates will be confirmed in writing. Any renewal arrangements will be disclosed before you agree to them.

2 Payment arrangements

Payments are administered through Aglow and can be weekly, fortnightly or monthly. Keep your payment details current and ensure funds are available for scheduled payments.

Payments should finish just before, or close to, your final treatment. A schedule continuing beyond your final treatment requires management approval before setup. Finishing treatments does not remove the obligation to make remaining agreed payments, except where the balance is settled through an agreed cancellation or a remedy required by law.

3 Membership fees

New member fee: $9 + GST, charged at signup. This fee is waived for renewals or additional memberships taken out within 30 days of your last successful payment.

Member service fee: 3.6% + GST, charged by Aglow and added to each scheduled membership payment. This covers operation of the membership programme, including member support throughout the term.

Failed-payment fee: $9 + GST, charged only when a payment fails, covering Aglow’s follow-up and payment recovery process.

Before commitment, you will receive a schedule showing each payment and the total plan cost, inclusive of applicable membership fees and GST. A failed-payment fee is additional and only applies if a payment fails.

4 Missed payments

If a payment fails, Aglow will notify you and retry within seven days. Missed payments remain owing. Please contact us promptly if you are experiencing payment difficulties. Continued payment failures may result in treatments and benefits being paused until arrears are settled or another arrangement is agreed.

Unresolved overdue amounts may be referred to an external collection agency after reminders and retries. Any recovery charges or other payment consequences are subject to the applicable Aglow agreement accepted at signup and New Zealand law. Aglow’s recovery charges are separate from Silk’s $25 cancellation service fee.

 

Membership benefits and eligibility

5 Membership value and treatment savings

Perks are available on memberships valued at $300 or more, subject to each benefit’s qualifying requirements. Membership value is the treatment-plan price after applicable treatment discounts, excluding payment fees and retail purchases.

Qualifying treatment plans containing 7–11 treatments receive 5% off treatments within that plan. Plans containing 12 or more qualifying treatments receive 10% off. These are alternative discount levels and are not added together. The Dermapen course described in section 8 is excluded from the additional discount calculation and does not receive these discounts.

6 Personal membership perks

Facial SPF: 10% off facial SPF products purchased for the named member’s personal use during the membership payment term.

Birthday treat: one treat during your birthday month, including where a shorter membership has ended before that month. Maximum one birthday treat per member in any 12-month period, including renewals.

Additional treatment: 10% off one additional, full-priced treatment outside your membership treatment plan during your membership payment term.

A treat from the Street: a little treat from a Lower Vogeltown neighbour included in your Membership Pack.

Except for the birthday benefit, perks are valid during your agreed membership payment term. The one-month appointment grace period does not extend perks or product credit. Memberships, treatments, credit and perks are for the named member and cannot be transferred.

7 Product credit

Qualifying plan value of $1,200 to under $2,000 receives $100 product credit. Qualifying plan value of $2,000 or more receives $200 product credit. Value is calculated after applicable treatment discounts, excluding payment fees, retail purchases and the $1,100 Dermapen course.

One credit applies per eligible plan. The $200 credit replaces the $100 credit; they are not combined. Credit can be used anytime during the membership payment term on full-priced products. It cannot be combined with a product discount on the same purchase.

Unredeemed promotional credit expires at the end of the membership term or on early cancellation. It is not a cash payment made by you and is not included in a cancellation refund. Products already received using credit are included once in the cancellation calculation at full retail value.

8 Dermapen course of three

The Dermapen course of three retains its existing savings whether paid upfront or through a membership payment plan. Dermapen members also receive the facial SPF discount, birthday treat, 10% off one additional full-priced treatment and the Membership Pack treat.

The course’s value and three treatments are excluded when determining eligibility for additional treatment-plan discounts and product credit. Other qualifying treatments in a combined membership may earn those benefits separately.

 

Appointments pauses and cancellation

9 Appointments and grace period

Book ahead so treatments can be completed within the agreed schedule. Silk’s standard booking, rescheduling and appointment cancellation policy applies. Review it before joining: https://silkskinspa.co.nz/pages/cancellation-booking-policy

Unused treatments and perks do not roll over into a new membership. You have one calendar month after your membership end date to complete outstanding treatments. Unused treatments expire after that grace period unless management agrees an extension. If Silk cannot provide suitable appointments within the agreed timeframe, we will arrange an appropriate extension or another suitable resolution.

10 Pausing your membership

Short pauses covering both treatments and payments can generally be arranged with management approval. Contact us before the pause is needed. A pause takes effect when agreed and confirmed by Silk. We will confirm the pause and restart dates, revised payment schedule, membership end date and any revised perk expiry dates in writing.

11 Early cancellation calculation

Request cancellation in writing, including by email to info@silkskinspa.co.nz. We will provide an itemised statement using the following calculation:

Full, non-discounted value of all treatments and products received under the membership, plus a $25 cancellation service fee, less membership payments already made towards the treatment plan, excluding fees.

This includes products received using membership product credit. Each product is counted once at full retail value; the credit amount is not added again. Unredeemed credit and the Treat from the Street are not charged. Any separate payment already credited towards an item included in the calculation will also be accounted for to prevent duplicate charging.

If a shortfall remains, it must be paid in full before membership cancellation takes effect. If a surplus remains after the calculation, Silk will refund it within seven calendar days of confirming cancellation. This replaces percentage-based membership cancellation fees.

We will confirm arrangements for any upcoming debit while cancellation is being processed. Any further treatment-plan payment received will be included in the final calculation and any additional refund due. Unused treatments, unredeemed credit and other unused benefits end when cancellation takes effect.

12 Health safety and service concerns

Tell us about changes to health, medication or circumstances that may affect treatment suitability. We may decline or postpone an unsuitable treatment and discuss alternatives and any effect on your plan. We may refuse service for abusive, threatening or inappropriate behaviour; any unused services and payments will be reconciled fairly.

If Silk cannot deliver agreed services, contact us to arrange an appropriate resolution. Refunds or other remedies required by law are not restricted by the change-of-mind cancellation process or service fee.

13 Aglow and consumer rights

Aglow administers membership payments; Silk is responsible for treatments, bookings, inclusions and service quality. Read the applicable Aglow Member Agreement before joining: https://www.getaglow.co/aglow-member-agreement

Nothing in these terms limits rights under the Consumer Guarantees Act 1993, Fair Trading Act 1986 or other applicable New Zealand law. For a question, complaint, pause or cancellation request, contact info@silkskinspa.co.nz or 06 769 5570.

Amendments

Silk Skin Spa reserves the right to amend these terms and conditions at any time. Clients will be notified of significant changes through our website or direct communication.

Contact Information

For any questions or concerns regarding these terms and conditions, please contact Charlotte at charlotte@silkskinspa.co.nz or visit our website.