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Silk Memberships FAQ

A Silk Membership is a subscription that allows you to enjoy regular skin maintenance, or wellness/beauty treatments at Silk Skin Spa. It is paid for in easy weekly, fortnightly, or monthly instalments.

You choose a membership plan that suits your skin goals and budget. Payments are set up via direct debit, and you receive
exclusive treatments and member-only perks throughout your membership term.

Members enjoy regular treatments, VIP perks, often discounts on products and services, and special gifts-all while spreading the cost over time for easier budgeting.

It’s super easy! Sign up in-spa or online via our secure portal. Our team will help you find the perfect plan for your needs.

Once you know what treatments you are going to add to your membership, it really takes only a few minutes.

Choose weekly, fortnightly, or monthly payments via direct debit from your bank account or credit card-safe and simple.

Absolutely! If we offer the treatment at Silk,
you can add it to your plan. We’ll help you tailor everything to fit your goals
and lifestyle.

No sneaky stuff here. There’s a one-off $9+GST sign-up fee and a small percentage service fee, both clearly outlined up front. Treatment prices are locked in for your membership term, so you also have the guarantee of no surprise treatment increases.

No stress! Our system will let you know and try again automatically.

Memberships generally cannot be paused or frozen. However, please do let us know if you need to pause for a short while-we will always do our best to help.

You book as usual-just remember to book ahead to get your favourite times!

No worries! Our usual cancellation/change policies apply. We’ll get you rebooked so you don’t miss out.

Treatments don’t roll over, but we get that life happens. That’s why you get a full month’s grace at the end of your term to catch up if you need to.

Nope, memberships are non-transferable-but they’re so flexible, you won’t need to share!

Of course. If you need to cancel, just give us 14 days’ written notice. A cancellation fee applies: 10% of the balance and value of perks used, or 40% of the remaining balance-whichever is greater.